Frequently asked questions

Before your arrival, we will ask you to complete the check-in form that you will have received by e-mail or by message, to provide us with the identity documents of all adult travelers, and to have authorized a security deposit. Depending on the conditions of your booking, some of these elements may change.

- The price displayed on our website and on our resellers' platforms is the rental price of the apartment per night.

- As part of our operations, we have to collect a tourist tax, paid to the city of Paris, which amounts to €2.60 per adult per night.

Best Price Guaranteed means that when you book directly with us, you get the lowest rate at no extra cost. You're sure to get the most competitive offer for your stay, directly from us, without any intermediaries.

The security deposit is a precautionary measure to prevent possible damage to the apartment, and to compensate for a potential breach of the rules, such as the organization of parties.

On the day of your departure, our team will inspect the apartment. If there are no damages or infringements, the deposit will be released in full immediately.

If you are not asked for a deposit, additional cleaning or repair charges may be applied in the event of damage to the apartment.

We use a partner, Swikly, to collect the deposits.

This is not a payment, but a pre-authorization via this platform.
It is not possible to pay the security deposit in cash.

We are fluent in French, English, Spanish, Italian and German.

In order to offer you a personalized experience, we strive to respond in the language of your choice.

The security deposit will be processed after our team has inspected the apartment.

Once the deposit has been released on our side, it could take up to 15 days to appear on your bank statement, depending on your bank.

You will receive all the information you need to access your apartment the day before your arrival.

On the day of your arrival, you will have access to your apartment from 4pm. On the day of departure, the apartment must be vacated by 11am at the latest.

We cannot guarantee early access to the apartment before 4pm, as this depends on our booking schedule. It is possible to drop off your luggage from 2pm, while the apartment is being cleaned by our housekeeping team.

If you wish to drop off your luggage after 2pm, please let us know in advance so that we can make the necessary arrangements. We can also provide luggage storage services in Paris outside these hours.

We cannot guarantee a departure after 11am, as this depends on our booking schedule.

If you'd like to enjoy your last day in complete freedom, we can provide luggage storage services in Paris.

The day before your arrival, we'll send you all the information you need to access your apartment.

Our team will be happy to assist you and answer any questions you may have during check-in.

Please refer to the specific terms and conditions of your booking for details of the cancellation policy applicable. Depending on the circumstances, you may cancel your reservation up to 14 days before your arrival date.

After the date specified in your booking conditions, the full amount of the booking will be due. We invite you to contact our team if you have any questions on this subject.

We are at your disposal before, during and after your stay.

You can reach us 24/7 on +33 1 76 38 11 02
or by e-mail hello@merveil.co

Our apartments do not have private parking. Please do not hesitate to contact us so that we can share with you our recommendations for public pay parking lots near your apartment.

We provide up to 2 sets of keys per apartment, on request from our teams.

For greater convenience, if several people leave or return at different times, you can in some cases use the secure lock where you collected the keys on arrival. This will give everyone easy access to the apartment.

We provide bath and bed linen for the number of people indicated in your reservation. Please let us know if you intend to use the sofa bed, so that we can prepare the apartment to suit your needs.

For safety reasons, we are unable to supply bed linen for umbrella beds. We will be happy to help you organize the sleeping arrangements for the whole family.

Depending on the range of our apartments, different hygiene products are available to meet your needs. Our Signature and Merveil apartments include shower gel, shampoo, conditioner and toilet paper, while our Cosy apartments are equipped with soap and toilet paper, always ensuring essential comfort.

All our apartments are fully equipped to offer you optimum comfort throughout your stay. Each kitchen is equipped with everything you need: fridge, microwave, induction hob, toaster, kettle, Nespresso coffee machine and all the utensils you need to prepare your meals.

You'll also find a washing machine, hairdryer, TV and Wi-Fi connection in every apartment. For your convenience, we provide bed linen and towels, and depending on the apartment booked, a dishwasher may be included. Please contact our team for further information.

We are not able to add an extra bed for an adult, but many of our apartments include a convertible sofa bed for two people.

We invite you to contact our team to organize sleeping arrangements for the whole family in the apartment reserved.

You can leave your luggage in the apartment from 2pm.

If you need to store your luggage before 2 p.m. or after check-out at 11 a.m., we can recommend nearby lockers for a fee.

Our apartments are intended for residential use only. It is strictly forbidden to organize events or gatherings exceeding the apartment's maximum capacity.

If we receive complaints from neighbors about this during your stay, your stay may be terminated without compensation.

Pets are unfortunately not allowed in our apartments, in order to keep them free of allergens. Our teams are at your disposal for any special requests.

Smoking is strictly prohibited inside our apartments and in the common areas of the building.

All our apartments have their own Wi-Fi network. You can find the apartment's Wi-Fi code in the Guest App, the link to which will be sent to you as your stay approaches.

A flashcode is also available in the apartment to access this information.

Cleaning is carried out before your arrival and after your departure. Bath and bed linen are provided for the duration of your stay.

If you require an additional cleaning service or a change of bed linen and/or bath towels during your stay, this is possible at an additional cost. Please inform us prior to check-in so that we can arrange this for you.

A cot and high chair are available in the apartment. Please note that we are unable to provide sheets for cots, for safety reasons. We will be happy to help you organize sleeping arrangements for the whole family.

Our apartments are intended for residential use only. It is strictly forbidden to organize events or gatherings exceeding the apartment's maximum capacity.

Similarly, professional photo and video shoots, showroom organization, fashion photo shoots and influencer photo shoots are not authorized without prior consultation with the teams.

We understand the importance of these projects, but we must also ensure that our neighbors respect our environment.

We ask you to respect the apartment and to return it in the condition in which you found it. Smoking is strictly forbidden in the apartment and in the common areas of the building. Pets are not allowed.

Access is restricted to those whose identity documents we have received in advance.

We also ask you to respect the neighborhood, especially by taking into account the quiet hours between 9pm and 8am. Professional photo and video shoots, as well as parties, are not permitted.